Women's Ovens Vest

Shipping Information

We offer FREE Shipping on all AUS & NZ online orders. 

In most cases we use a prompt courier service to deliver your goods. In some cases, depending on your location we may use Australia Post. All orders are dispatched within 3 working days once your order is confirmed. Shipping times vary, depending on your location. If you have not received an order within 10 days, please notify us by email at: info@johnnyreb.com.au
 

Online Returns:

We offer FREE Returns on all Australian online orders purchased at www.johnnyreb.com.au*.
Your satisfaction is our first priority at Johnny Reb Australia. We understand that choosing the correct size/style can sometimes be a challenge when shopping online. So we offer FREE Returns on all Australian online orders purchased at www.johnnyreb.com.au 

What this means is, in every online order you receive from Johnny Reb, you will automatically receive a returns form & a free pre-paid return satchel. So if you need to return or exchange an item, all you need to do is simply fill out the returns form provided, pop your items in the satchel, and drop it off at your nearest Australia Post Box or Australia Post Office.



*Please note: our Free Returns policy applies to the customer’s first return of an online order. Any further returns on this order that the customer wishes to make, following this first instance, are at the customers expense. All returns are subject to us receiving the item back within 14 days of the delivery date. Items must be returned with their original packaging and the product must be in an unused/new and saleable condition.




Exchanges & Refunds:

All online returns will be processed by our customer service team when they arrive back at our warehouse. Please allow 7-10 business days for your return to be received. If an exchange is requested, this will be organised by our warehouse & shipped back to your original shipping address. Please note all refunds will be processed back to their original payment method.

A note on returns with Afterpay: Please note any order processed with Afterpay will be refunded through Afterpay. We cannot process any exchanges if your payment method was originally Afterpay. We will simply refund you through Afterpay & you can re-order as normal through the website.

 

How To Return An Item: (Applies to Australian Orders Only)

1. You should have received an Online Returns form & spare pre-paid returns satchel in your parcel from Johnny Reb.
 If you did not receive the Returns Form, you can download it by clicking here. 
Please fill in the Returns Form & package up the items you are returning, as they were received. Please make sure all original tags & packaging are in their original condition. Please do not stick anything to the actual shoe boxes themselves. No stickers or labels are to be attached to shoe boxes.



2. Place the items you are returning, along with your returns form, in the plain spare satchel provided.
 Please make sure this return satchel is addressed to the following address:



Reply Paid 91778

Fashion Hub Pty Ltd

Johnny Reb Online

Unit 14, 163 -179 Forster Rd

MOUNT WAVERLEY VIC 3149



Be sure to write your return address on the back of the satchel.


4. Seal up your returns satchel & drop it off at your nearest Australia Post Box or Post Office.


5. Please allow 7-10 business days for your return to be received. Once received, our customer service team will be in contact to process your return.


6. If you have any queries regarding this process or your return, please contact us at info@johnnyreb.com.au 

Faulty Items: 

If you believe you have received a faulty item, or upon receipt your item is not as described, please contact us immediately at info@johnnyreb.com.au and we will be more than happy to resolve this matter for you.