Zeil 2 In 1 Helmet - Matte Black

Shipping Information

DELIVERY UPDATE - DELAYS DUE TO COVID-19: Due to Covid-19 impacts, we are experiencing a high volume of online orders & doing our best to get your Johnny gear to you ASAP, things are taking a little longer than usual in some cases. We understand all of this can be frustrating, however we appreciate your understanding & hope you're all staying safe. We have also been advised by Australia Post that unfortunately they are still experiencing severe delays. To find out more, please visit their website. 

SHIPPING INFO: Australia
Shipping is Free Australia wide. Depending on your location we may use Australia Post or a local courier service. All orders are dispatched within 3 working days once your order is confirmed. Shipping times vary, depending on your location. If you have not received an order within 10 days, please notify us by email at: info@johnnyreb.com.au. If you would like to request to specifically use Australia Post to deliver your parcel, please contact us via email or phone prior to placing your order. 

SHIPPING INFO: New Zealand
Shipping is Free New Zealand wide. In most cases we will use Australia Post/New Zealand Post to deliver your goods. Shipping times will vary depending on your location. The customer (receiver) is responsible for any local duties/taxes that may apply, upon delivery.

SHIPPING INFO: International
We offer international shipping to all countries at the following rates below. Shipping times will vary depending on your location. The customer (receiver) is responsible for any local duties/taxes that may apply, upon delivery. 
USA: $60.00 Flat Rate Shipping
All other countries: $75.00 Flat Rate Shipping

RETURNS

RETURN POLICY

• Please note during the Christmas period, we now have an extended return period of 30 days.
• Items can be returned within 30 days of delivery, for a refund.
• We accept returns on full price items and sale items (purchased as part of a sales promotion)
• We do not accept returns on clearance items. These products will be clearly marked as clearance.
• Items must be received back to our warehouse in their original condition - unworn, unwashed, with all tags still attached. The original packaging must also be in original condition. Please do not stick anything to shoe boxes.
• We do not accept returns on helmets under any circumstances for any reason. Helmets are a crucial safety item. We value our customer’s safety and will not sell a used or damaged helmet. Therefore, once a helmet leaves our warehouse, we can no longer guarantee the integrity of the helmet. Which is why, unfortunately we cannot accept returns of any type. 

RETURNS INFO

• We offer FREE returns for all Australian orders (exclusions apply). Find out how to make a return below.
• We offer refunds only. We do not offer exchanges. If you purchase the wrong size or would like to an exchange an item, we will simply refund your order and you can re-purchase.
• All refunds will be processed back to the original payment method.
• Any return from outside of Australia is at the buyers expense. Please send your parcel back to our warehouse address: Johnny Reb Online Returns: Unit 14, 163 -179 Forster Rd, Mount Waverley, Victoria, Australia 3149
• If you believe you have received a faulty item, or upon receipt your item is not as described, please contact us immediately at info@johnnyreb.com.au and we will be more than happy to resolve this matter for you.

FREE RETURNS:

We offer FREE Returns on all Australian online orders purchased at www.johnnyreb.com.au*. 

Your satisfaction is our first priority at Johnny Reb Australia. We understand that choosing the correct size/style can sometimes be a challenge when shopping online. So we offer FREE Returns on all Australian online orders purchased at www.johnnyreb.com.au as long as you meet our return policy requirements. 

What this means is, in every online order you receive from Johnny Reb, you will automatically receive a returns form & a free pre-paid return satchel along with the rest of your goods. So if you need to return an item, all you need to do is simply fill out the returns form provided, pop your items in the satchel, and drop it off at your nearest Australia Post Box or Australia Post Office. As long as your items meet our return policy requirements you will be eligible for a refund.

HOW TO RETURN AN ITEM:

1. You should have received an Online Returns form & spare pre-paid returns satchel in your parcel from Johnny Reb.
 If you did not receive the Returns Form, you can download it by clicking here. 
Please fill in the Returns Form & package up the items you are returning, as they were received. Please make sure all original tags & packaging are in their original condition. Please do not stick anything to the actual shoe boxes themselves. No stickers or labels are to be attached to shoe boxes.



2. Place the items you are returning, along with your returns form, in the plain spare satchel provided.
 Please make sure this return satchel is addressed to the following address:



Reply Paid 91778

Fashion Hub Pty Ltd

Johnny Reb Online

Unit 14, 163 -179 Forster Rd

MOUNT WAVERLEY VIC 3149



Be sure to write your return address on the back of the satchel.


3. Seal your satchel and drop it off at your nearest Australia Post Office. Be sure to get a lodgement receipt from the counter. This will include a tracking number for your parcel, so you can track it’s journey back to our warehouse.

4. Please allow 7-10 business days for your return to be received. Once received, our customer service team will be in contact to process your return.


5. If you have any queries regarding this process or your return, please contact us at info@johnnyreb.com.au