Q: How do I find the right size?
A: All product pages have a size chart button just above the product description. If you click this button, it will show you the relevant size chart, depending on what product you are viewing. Alternatively, you can view our a list of our Size Charts here.
Q: What kind of sizing do you use for Footwear?
A: Here's a quick guide for you:
Men's Footwear: All of our Men's footwear is made in UK sizing, its the equivalent to Aussie Men's sizing. Our Men's footwear is also EEE width, which is slightly wider than your standard shoe. If you're unsure of what size you are, we recommend taking a look at another pair of your shoes, and comparing the sizing label, to our size chart.
Women's Footwear: We list our Women's footwear in Aussie sizing, which is the equivalent of US sizing for Women. If you're unsure of what size you are, we recommend taking a loot at another pair of your shoes, and comparing to our size chart.
Q: Do you have any Johnny Reb Stores I can visit to try something on?
A: We don't have our own stores, we do have stockists around Australia however most of them only carry a select range of what you will find on our website. Thats why we offer free returns (in Australia) to make shopping online a little easier. Find out more about Free returns below. If you would like to find out more about a Johnny Reb Stockist, please contact us.
Q: What if I order the wrong size? Or need to return something?
A: We offer FREE Returns Australia wide, and we send out a free pre-paid return satchel with every online order that leaves our warehouse. This means if you happen to order the wrong size, you can just pop your items back into return satchel provided and drop it off (free of charge) at any Aussie Post box or Australia Post Office.
Q: What payment options do you offer?
A: We accept Visa, Mastercard, Paypal, Afterpay & Zip Pay on all orders.
Q: What is Afterpay?
A: Afterpay is a payment method that allows you to purchase your items now, and pay off your order in 4 equal instalments. This means you can purchase now, we will ship your items immediately (within 1-2 business days) and you can pay it off over the next month with Afterpay. Find out more about Afterpay here.
Q: What is Zip Pay?
A: Zip Pay is another form of payment method that allows you to purchase your goods now and pay them off over time. Find out more about Zip Pay here.
Q: How long will it take to get my order?
A: Your order will usually leave our warehouse within 1-2 business days. If you guys go hard during a sale period and it gets a little busier, sometimes this may be delayed. However we do our best to get your orders out asap! THEN once your order has left our warehouse, delivery times will vary depending on where you are located. If you have any queries regarding your delivery, you are welcome to contact us here.
Q: Where is Johnny Reb located?
A: Our warehouse is in Melbourne, Victoria, Australia. Unfortunately we aren't open to the public, but this is where all of our stock ships from.
Q: Do you ship to New Zealand?
A: Yes we do and its FREE!
Q: Do you ship internationally?
A: Yes we can! We have some standard shipping rates for international regions listed on our site. If you would like to enquire further about an international delivery, please contact us.
Q: How do I take care of my Johnny Reb gear?
A: All apparel should have a care label inside the garment that shows care instructions. If you're after info on leather shoe care you can visit our Shoe Care page here.